Gerente de servicios familiares

Job Description:

Overview: As a Family Services Manager at Habitat for Humanity, you will play a pivotal role in empowering families in need of decent and affordable housing solutions by having a whole person approach to ensure successful long-term homeownership. You will oversee the entire curriculum

of education throughout their homeownership journey and beyond, by nurturing the delicate equilibrium of both mind and spirit. This position requires a passion for social justice, strong interpersonal skills, and the ability to collaborate effectively with diverse stakeholders.

 

 

Responsibilities and Duties: 

1. Family Support and Education:

   • Provide comprehensive orientation and education to future homebuyers on Habitat's homeownership program, including financial literacy, home maintenance, and community engagement.

   • Develop and facilitate workshops, seminars, and refer clients for one-on-one counseling sessions to support families in achieving their homeownership goals.

   • Connect families with resources and services to address any barriers to homeownership, such as credit counseling, financial assistance, or legal aid.

2. Relationship Management:

   • Collaborate with internal departments, volunteers, and external partners to coordinate services and support for future homebuyers

3. Data Management and Reporting:

   • Maintain accurate and up-to-date records of future homebuyers’ interactions, program participation, and progress towards homeownership goals through their education. 

   • Generate reports and analysis on program outcomes, trends, and impact to inform decision-making and strategic planning.

4. Program Development and Improvement:

   • Continuously assess and evaluate the effectiveness of Habitat's financial academy, foundation classes. Implement post purchase education for future homebuyers. Identify areas for improvement and innovation.

   • Collaborate with senior leadership and other staff members to develop new initiatives, policies, and procedures to enhance the quality and impact of the educational programs. 

 

Skills and Qualifications:

• Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints.

• Be able to work within a team structure.

• Knowledge of housing and economic self-sufficiency issues, as well as community resources

• Ability to communicate effectively, both orally and in writing. 

• Demonstrated skill in organizing time and prioritizing workload.

• Ethical and compliant behavior with a strong commitment to data privacy and security.

• A customer-centric mindset and dedication to providing a positive and seamless client experience. 

• Preference will be given for someone with a background in education.

 

Customer Service

Preceding job responsibilities or title, all employees of the Habitat Seminole-Apopka affiliate have a vital role in stewardship of all volunteers. Everyone has a role in creating a positive workplace, while creating a fun and meaningful experience for volunteers. We honor the time, talent, and treasure of each contributor. Every volunteer is an extension of our workforce team, and together we build strength, stability, and self-reliance through shelter.

All duties are performed with excellence with particular attention to customer service both internal and external. Internal customer service includes co-workers, homebuyers, Board of Directors, and volunteers. External customer service includes phone inquiries, and donors. Each individual we have a connection to is a potential donor or volunteer and can be presented with engagement opportunities such as donations, monetary gifts, and volunteer time.

Habitat is an Equal Opportunity Employer and a Drug Free Workplace.

Reference checks, criminal background checks, and drug testing will be conducted prior to the start of employment.